Backup & Disaster Recovery
Protecting Data, Operations & Business Continuity
Data loss, ransomware, hardware failure, and human error remain some of the highest-impact risks for organisations of all sizes. For regulated businesses, factories, and exporters, recovery speed matters as much as recovery itself.
Our Backup & Disaster Recovery (BDR) services are delivered using enterprise-grade backup and continuity platforms and are designed to protect critical systems, minimise downtime, and support audit and compliance requirements.
Why Backup & Disaster Recovery Matters
Backups alone are not enough.
Organisations fail when:
- backups are incomplete or untested
- recovery takes too long
- ransomware encrypts both systems and backups
- no one knows who is responsible during an incident
Our approach focuses on recoverability, visibility, and predictability — not just storing copies of data.
Our Backup & DR Approach
Secure, Managed Backups
We provide managed backups for supported endpoints and systems using enterprise-grade backup platforms, ensuring data is:
- encrypted
- monitored
- regularly verified
Backup status and failures are continuously monitored so issues are identified early, not during an emergency.
Recovery Testing (Not Just Backups on Paper)
Backups are only valuable if they can be restored.
Depending on service tier, we perform:
- scheduled recovery testing
- validation of backup integrity
- documented recovery outcomes
This reduces the risk of failed restores during real incidents.
Ransomware-Aware Protection
Our backup services are designed to support recovery from:
- ransomware attacks
- malware incidents
- accidental deletion
- system corruption
This includes architectural controls designed to reduce the risk of backups being compromised during an attack.
Disaster Recovery & Continuity (Platinum)
For organisations with low tolerance for downtime, we support disaster recovery planning aligned to defined recovery objectives.
This includes:
- identification of critical systems
- recovery prioritisation
- defined RTO / RPO targets
- documented recovery procedures
Disaster recovery is designed to support business continuity, not just IT restoration.
Backup & DR by Service Tier
Bronze – Basic Data Protection
Suitable for low-risk environments.
Includes:
- basic endpoint backup (optional add-on)
- monitoring of backup status
- standard recovery support
Does not include recovery testing or disaster recovery planning.
Gold – Business-Grade Backup
Designed for organisations that rely on IT systems daily.
Includes:
- managed endpoint backups
- backup monitoring and alerting
- scheduled recovery testing (limited)
- recovery support during incidents
Supports internal audits and basic continuity needs.
Platinum – Enterprise Backup & Disaster Recovery
Designed for factories, exporters, and regulated organisations.
Includes:
- enterprise-grade backup management
- frequent monitoring and verification
- regular recovery testing with documentation
- defined RTO / RPO
- disaster recovery and continuity planning
- incident-aligned recovery coordination
Platinum services are designed for environments where extended downtime is unacceptable.
Compliance & Audit Support
Our backup and recovery services are designed to support alignment with:
- ISO/IEC 27001:2022 (backup, recovery, and availability controls)
- ISO 22301 business continuity principles (Platinum)
- PDPA requirements for data protection and availability
- Customer and insurer audit expectations
Compliance is delivered under a shared responsibility model.
What We Do Not Promise (Transparency)
To avoid ambiguity:
- We do not guarantee zero data loss
- We do not guarantee uninterrupted service
- Recovery outcomes depend on system condition, scope, and incident type
Our focus is on reducing risk and improving recovery outcomes, not making unrealistic claims.
Why Customers Choose Our Backup & DR Services
- Confidence that backups are monitored and tested
- Faster recovery from ransomware and system failures
- Clear recovery ownership during incidents
- Audit-ready evidence for customers and insurers
- Predictable monthly costs
Talk to Us About Backup & Disaster Recovery
If your organisation needs reliable backup, tested recovery, and continuity planning, we can help you choose the right level of protection.
Contact us to discuss Backup & DR options under Gold or Platinum services.
