ABOUT US
humanit
has pioneered IT services in Pattaya for over 10 years, consistently delivering business value with the latest technology.
ABOUT US
Technology solutions to help businesses and societies flourish
humanit is an IT support company that has been operating in Pattaya for several years. We focused on providing the very best IT support for small to medium-sized businesses in Chonburi Thailand and the surrounding areas. Human has extensive knowledge and experience of the IT business, having a number of professional staff who make up a team of highly trained individuals.
10+
Years of Experience
24/7
Monitoring & Support
100+
Trusted by Clients
Our customers range from award-winning estate agents in the private sector through to large multinational corporations in the corporate and public sector, nationally and internationally. Our dedication ensures we give the same service commitment to a company that has one member of staff, the same service level as our corporate clients. Our passion is our customers.
Handling the ever-changing face of technology is our primary focus, keeping up to date with the latest in the IT world. With our unique help desk service, we can provide that critical assistance with either a call out or a remote desk solution, it’s just an email or phone call away. We need to react to enable humanit to provide a solution that is right for our clients. We look after their IT, so our clients can focus on their business.
FAQ
Frequently Asked Questions
Who is Humanit?
Humanit is an IT support company based in Pattaya, serving small to medium-sized businesses across Chonburi and surrounding areas. We provide reliable, professional technology solutions that help businesses operate efficiently and securely.
What services do you provide?
Who do you support?
We support businesses of all sizes — from single-person companies to large multinational organizations in both the private and public sectors. Every client receives the same high level of service and commitment.
Where do you operate?
Our primary service area is Pattaya, Chonburi, and surrounding regions in Thailand. Remote support allows us to assist clients quickly regardless of location.
How can I get support?
You can contact us by phone or email. Our help desk team can assist remotely or arrange an on-site visit if required.
Do you offer remote support?
Yes. Many issues can be resolved quickly using our secure remote desk solution, saving you time and reducing downtime.
Do you provide on-site support?
Absolutely. If a problem requires physical attention, our technicians can visit your location to resolve the issue.
How fast is your response time?
We aim to respond quickly to all support requests. Our team prioritizes urgent issues to minimize disruption to your business operations.
Can you support small businesses?
Yes. Small and medium-sized businesses are our specialty. We provide affordable, scalable IT solutions designed to grow with your business.
Do you manage existing IT systems?
Yes. We can support, improve, and maintain your current IT infrastructure while ensuring it remains secure, reliable, and up to date.
How do you stay up to date with technology?
Our team continuously trains and monitors the latest technology trends to ensure we deliver modern, secure, and efficient solutions to our clients.
Why choose Humanit?
We combine local expertise, professional service, fast response times, and a genuine commitment to our customers. We manage your IT so you can focus on running your business.
FAQ
Frequently Asked Questions
Are free Anti-Virus software any good?
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
What exactly are Managed IT Services?
Simply put, NanoSoft Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means NanoSoft acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
What is cloud backup?
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
What kind of response times can I expect?
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
How Long is a Managed Services Contract For?
Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.
What should I do before I call for help?
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
What does having Managed IT Services cost?
Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
What if we already have an internal IT department?
No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NanoSoft makes it simple with an affordable and customized flat rate service plan.
How does a flat rate billing save me money?
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. NanoSoft serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
What types of systems do you support?
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
