Due to several client gains, Human Digital Solutions require a Service Desk Manager for our domestic and international clients.
The tasks, responsibilities and essential duties include but are not limited to:
- Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture among team members
- Evaluate and assess service delivery performance metrics and carry out a survey on clients to weigh the level of service delivery in the company
- Keep a record of daily operations at the desk for tracking customer needs, services rendered, and future references.
- Create a mode of operations to be adhered to by team members to maintain good routine and orderliness
- Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace
- Review all client complaints, rectify issues and liaise with appropriate departments to handle complex problems in a bid to provide more effective solutions
- Observe service desk operation techniques to determine their effectiveness and implement new strategies when old ones are ineffective.
The Service Desk manager requires knowledge, skills, and abilities, including key attributes listed below, to succeed in working as the team leader of the service desk:
- Thai national with excellent English speaking and written skills
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills to carry people along
- Must be knowledgeable about service desk systems and IT tools
- Must have sound judgment in handling serious customer problems
Salary 25k-35k depending on experience
